At ALTNICOLEGARRETT LLC, we want customers to feel confident when purchasing from us. We understand that there are occasions when an item may not meet your expectations, whether because the fit is different than anticipated, the design is not suitable, or you have simply decided that the purchase is no longer right for you. Our return process is intended to provide a clear and practical way to request a return while maintaining appropriate product quality and hygiene standards.

Most eligible merchandise may be returned within 30 days from the date the order is delivered. To qualify for consideration, products should be in the same condition in which they were received. Items that have been worn, used, washed, altered, stained, or damaged after delivery may not be accepted for a refund.

Whenever possible, returned merchandise should be sent in its original packaging. Product tags, labels, identifiers, and other original materials should remain attached and intact. If required labels have been removed or the item has been modified in a way that changes its original condition, the product may no longer qualify for a return.

Customers should inspect their purchases after receiving them. If an item arrives damaged, defective, incorrect, or otherwise different from what was ordered, please contact our customer service team before sending anything back. Additional instructions may be necessary depending on the circumstances, and customers should wait for guidance before shipping an affected product.

Certain merchandise may have additional requirements because of hygiene considerations. Underwear must be returned with the original sanitary protection or hygiene strip still in place. This requirement helps protect product quality and allows returned intimate merchandise to be evaluated appropriately.

Socks may only be considered for return when they remain in their original packaging. Products that have been worn, washed, heavily soiled, damaged, or otherwise returned in substantially different condition from when they were delivered may be rejected. These requirements help maintain appropriate standards for merchandise that may be resold.

To request a return, customers should contact ALTNICOLEGARRETT LLC by email at altnicolegarrett@gmail.com. Please include the relevant order information and explain the reason for requesting the return. Providing complete information at the beginning of the process can help our team understand the request and provide the appropriate return instructions.

Once return instructions have been provided, merchandise should be packaged carefully to reduce the possibility of damage during transportation. Any documentation requested as part of the return process should be included with the shipment, and the applicable shipping label should be placed securely on the outside of the package.

If a prepaid return label is supplied, customers should use it according to the instructions provided. Depending on the location and carrier arrangements, the package may need to be taken to an approved drop-off point or may qualify for a carrier pickup. Customers should follow the specific instructions provided for their return rather than using an alternative shipping method without confirmation.

We recommend keeping the return receipt, tracking number, and other shipping records until the return has been fully completed. These records can be helpful if the shipment experiences a delay, is lost during transportation, or encounters another carrier-related issue.

Return shipping costs can vary depending on the destination and the reason for the return. Where a return fee applies, customers will be informed of the relevant charge when reasonably possible. In situations where the customer is responsible for a return shipping cost, the applicable amount may be deducted from the refund associated with the returned merchandise.

International returns may require additional attention because shipments crossing borders can be subject to customs requirements. Customers are responsible for providing accurate information and completing any documentation required for the return shipment. Incorrect, incomplete, or missing customs information may result in transportation delays, additional processing requirements, or difficulties receiving the returned package.

After a returned shipment reaches our designated processing location, the merchandise will be reviewed. The inspection is intended to confirm that the returned products satisfy the applicable condition, packaging, labeling, and hygiene requirements.

Customers should generally allow approximately 5 to 7 business days after the returned package has been delivered for the merchandise to be inspected and the return to be processed. If the return is approved, the applicable refund will normally be sent to the original payment method used for the purchase.

Once ALTNICOLEGARRETT LLC initiates a refund, the actual time required for the funds to become visible in the customer’s account depends on the financial institution, card issuer, or payment provider. Customers should generally allow an additional 4 to 6 business days for the refunded amount to appear in the original payment account, although processing times may vary between providers.

The final refund amount may be affected if the returned merchandise does not satisfy the applicable return requirements or if an authorized return-related charge applies. Items that are used, worn, washed, damaged, missing required labels, or missing required hygiene protection may not be eligible for a refund.

Customers who are uncertain about whether a particular product can be returned are encouraged to contact us before shipping the item. Providing the order details and explaining the condition of the merchandise will allow our team to review the circumstances and provide guidance before the return is sent.

We recommend reviewing the return requirements carefully before preparing a shipment. Taking care to preserve the original condition of merchandise, keeping packaging and tags intact, and following the provided return instructions can help prevent unnecessary delays during processing.

Our objective is to make the return and refund experience as straightforward as possible while protecting product quality and maintaining appropriate hygiene standards. We appreciate that circumstances differ from one order to another and will make reasonable efforts to provide clear information and assistance throughout the process.

For questions concerning returns, refunds, shipping arrangements, eligibility, or the status of a returned order, please contact ALTNICOLEGARRETT LLC at altnicolegarrett@gmail.com.

Our business address is 4459 DOVER ST WHEAT RIDGE, CO 80033.

Thank you for taking the time to review our return requirements and for choosing ALTNICOLEGARRETT LLC. We appreciate your understanding and value the opportunity to provide a clear and helpful customer experience.